The people and the company behind LaunchPad.
LaunchPad is built by Let's Talk Solutions Ltd, a UK company founded in 2025 to put fifteen-plus years of Atlassian service management experience into a product that teams can actually install and use.
Andreas Nyberg
Fifteen-plus years in Atlassian tooling, service management, and enterprise implementations. ITIL 4 Foundation. Previously at Valiantys, leading JSM implementations including ServiceNow-to-JSM migrations. Based in London.
Why LaunchPad exists
Every Jira Service Management rollout I've seen follows the same pattern. The tooling installs in a morning. The structure — the service model, the ownership, the routing, the relationships that make JSM actually work as a service desk — takes months to design and longer to agree on. Most teams give up somewhere in the middle and end up running JSM as a ticketing system rather than a service platform.
LaunchPad is the answer to a question I kept asking clients: what if the structure was already there, ready to install, and you just picked the one that fits? Thirteen production-ready service models, each built from patterns that survive contact with real operations teams. Deployed in minutes. Safe to run on production instances.
The product exists because the structure should not be the bottleneck.
Who this is for
LaunchPad is built for teams running JSM in real organisations — not for theoretical ITSM programmes or consultancy-led transformations. If you've ever inherited a half-finished Assets schema, migrated from a different service desk tool, or rolled out JSM across five-thousand users and discovered the ownership model doesn't actually exist, the problems LaunchPad solves will look familiar.
Built in collaboration with AI
LaunchPad was designed, built, and iterated using a structured workflow that combines deep Atlassian domain expertise with AI-assisted development. Claude, GPT, and Gemini each play distinct roles — reviewing code, auditing security, refining copy, questioning decisions. The architecture, the commercial model, and every decision that matters is mine. AI helps me move faster and catch more, the way modern tooling always has.
I'm open about this because it's how I work, and because the product itself reflects fifteen-plus years of hands-on ITSM practice — not a generated guess at what JSM users might want. If you've ever implemented JSM in a real organisation, you'll recognise the problems LaunchPad solves. That recognition is not something AI can fabricate.
Company details
- Registered name
- LET'S TALK SOLUTIONS LIMITED
- Founded
- March 2025
- Registered office
- London, United Kingdom
- Companies House
- 16313782
- Contact
- hello@lt.solutions
- /andreas-l-a-nyberg