About

Fifteen years of the same problem. One product to structure it.

LaunchPad exists because every Jira Service Management rollout hits the same wall. The tooling installs in a morning. The structure takes months. It shouldn't.

Andreas Nyberg

Founder and director

AI-native ITSM architect and Atlassian SME with over 15 years of enterprise service management experience. ITIL 4 Foundation. Previously at Valiantys, Kantar Media, Datasparq, Zephr, and Endeavor Streaming. Based in London.

Why LaunchPad exists

Every Jira Service Management rollout follows the same pattern. The tooling installs in a morning. The structure - the service model, the ownership, the routing, the relationships that make JSM actually work as a service desk - takes months to design and longer to agree on. Most teams give up somewhere in the middle and end up running JSM as a ticketing system rather than a service platform.

After years of watching this play out at every client, LaunchPad became the answer to a question I kept asking: what if the structure was already there, ready to install, and you just picked the one that fits?

Thirteen structured Assets patterns, each built from real operations work that survives contact with production teams. Deployed in minutes. Safe to run on production instances. The product exists because the structure should not be the bottleneck.

Let's Talk Solutions

Let's Talk Solutions Ltd was founded in March 2025 to put real-world ITSM experience into a product. Not a consultancy deck. Not a workshop series. A Forge app that installs operational structure into Jira Assets in minutes.

The company supports both self-service deployments through the Atlassian Marketplace and consultancy-led transformations for organisations needing more tailored guidance. Strategic advisory and implementation support are available alongside the product.

Who this is for

LaunchPad is built for teams running JSM in real organisations. If you've ever inherited a half-finished Assets schema, migrated from a different service desk tool, or rolled out JSM across five thousand users and discovered the ownership model doesn't actually exist, the problems LaunchPad solves will look familiar.

Timeline

Saffron Digital2011
Built support teams for KDDI Videopass and ITV Essentials, and led CRM implementation and workflow design.
NeuLion2012
Technical Support Manager for streaming platforms used by ITV, Carrefour, and BT TV. Led onboarding for more than 60 EFL football clubs.
Endeavor Streaming2018
Built Endeavor's first UK L2 support function. Clients included the NBA, EFL, UFC, and BT Box Office.
Zephr (Zuora)2021
Scaled B2B technical support across the UK and New Zealand. Tier one clients included Which?, New York Post, and News Corp Australia.
Datasparq2023
Migrated internal support from Zendesk to JSM. Built ISO 27001 Documentation Hub in Confluence, praised by auditors at final certification.
Founded Let's Talk SolutionsMar 2025
Registered Let's Talk Solutions Ltd. After years of seeing the same structural problems repeat across JSM rollouts, the decision was made to build a product that solves them.
Enterprise media operationsMar 2025
Built a JSM MVP for 500 users across HR, IT, SOC, and NOC ahead of a large scale global rollout, including a CMDB with Azure DevOps integration.
ValiantysNov 2025
Senior Consultant. Clients included Perceptive Informatics for ServiceNow to JSM migration, Cancer Research UK, System C, and APAX Finance.
First commitJan 2026
Initial commit: CMDB Forge CLI tool. The idea that became LaunchPad started as a command line prototype.
Platform takes shapeFeb 2026
Gallery UI, eight CMDB schemas, custom reference types, icon mapping, website build, and security hardening. Renamed to LaunchPad.
Marketplace submissionFeb 2026
Security page, privacy policy, terms, and support portal prepared for Atlassian Marketplace review.
Marketplace liveApr 2026
Release candidate shipped with a security overhaul, JWT based documentation access, and the FRGE-1584 workaround that made custom reference types possible.
v3.9 shippedMay 2026
13 production schemas, Excel import pipeline, and Object Data management. The product LaunchPad was always meant to be.

Built with AI assistance

LaunchPad was designed, built, and iterated using a structured workflow that combines deep Atlassian domain expertise with AI-assisted development. Claude, GPT, and Gemini each play distinct roles, reviewing code, auditing security, refining copy, questioning decisions. The architecture, the commercial model, and every decision that matters is mine. AI helps me move faster and catch more, the way modern tooling always has.

I'm open about this because it's how I work, and because the product itself reflects fifteen-plus years of hands-on ITSM practice, not a generated guess at what JSM users might want. If you've ever implemented JSM in a real organisation, you'll recognise the problems LaunchPad solves. That recognition is not something AI can fabricate.

Company details

Registered name: LET'S TALK SOLUTIONS LIMITED
Founded: March 2025
Registered office: London, United Kingdom
Companies House: 16313782
Contact: hello@lt.solutions
LinkedIn: /andreas-l-a-nyberg

Start with a scan.

Install LaunchPad from the Atlassian Marketplace, and the read-only scan is the first thing it runs, or book a walkthrough with LTS first. Either way you see what it finds before you change anything.

Get LaunchPad on the Marketplace Book a walkthrough

Available on Atlassian Marketplace·Built on Atlassian Forge·No customer data export by LaunchPad.