Terms of service

1. Acceptance of terms

By installing, accessing, or using LaunchPad for Jira Service Management ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.

LaunchPad is provided by Let's Talk Solutions Ltd (Company No. 16313782, "we", "us", "our"), a company registered in England and Wales. Registered Office: 37b Stockwell Road, London, SW9 9QB, United Kingdom.

2. Description of service

LaunchPad is an Atlassian Forge application that creates object schemas within Jira Service Management (JSM) Assets. The App:

• Creates new JSM Assets schemas, including object types, attributes, and relationships, based on pre-built templates
• Allows you to export existing schemas to a portable interchange format
• Allows you to import schemas from interchange files
• Runs entirely within the Atlassian Forge platform, inside your Jira Cloud instance

The App is designed to operate on a create-only principle. It creates new schemas and does not intentionally modify, overwrite, or delete your existing Assets schemas, object types, attributes, or data. Every deployment is additive.

3. Eligibility

To use LaunchPad, you must:

• Have a valid Jira Cloud instance with JSM Assets enabled
• Have Jira administrator permissions (required to install Forge apps and create Assets schemas)
• Be authorised by your organisation to install and use third-party applications on the Jira instance

4. Account and access

LaunchPad is distributed through the Atlassian Marketplace. Your installation and use of the App is also subject to Atlassian's own terms of service and marketplace policies. We do not create or manage user accounts.

5. Service tiers and pricing

LaunchPad offers multiple service tiers. Pricing and tier availability are managed through the Atlassian Marketplace. We reserve the right to change pricing or adjust what is included in each tier, with reasonable notice.

6. Acceptable use

You agree to use LaunchPad for legitimate business purposes. You agree not to reverse-engineer, decompile, or extract the source code; redistribute, resell, or sublicense the App or template content; use the App in any way that violates applicable laws; or attempt to circumvent tier restrictions or licensing controls.

7. Intellectual property

The App, including its code, template schemas, documentation, and website content, is the intellectual property of Let's Talk Solutions Ltd. When you deploy a schema, the resulting schema in your Jira instance is yours to use, modify, and build upon. The template designs themselves remain our intellectual property and may not be extracted for redistribution.

8. Data and privacy

LaunchPad runs on the Atlassian Forge platform. The App executes within Atlassian's infrastructure, inside your Jira Cloud instance. We do not receive, store, or process your Assets data on our own servers. For details, please refer to our Privacy Policy.

9. Schema safety

LaunchPad operates on a strict create-only principle. The App creates new schemas and does not intentionally modify existing schemas, edit, overwrite, or delete existing object types, attributes, or relationships. Every deployment is designed to be additive.

10. Disclaimer of warranties

LaunchPad is provided on an "as is" and "as available" basis. Template schemas are designed as practical starting points based on real-world implementations. They are intended to accelerate your setup, not replace your own assessment of what your organisation needs.

11. Limitation of liability

To the maximum extent permitted by applicable law, Let's Talk Solutions Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount you paid for the App in the twelve months preceding the claim.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have questions about these Terms, please contact us at hello@lt.solutions.

Let's Talk Solutions Ltd (No. 16313782)
37b Stockwell Road, London, SW9 9QB, United Kingdom