Stop guessing. Deploy a working service structure in minutes.
LaunchPad gives you a working service model from day one. Schema Extensions tailor it for your specific needs. Playbooks show you how to operate it. Advisory offers short, focused input when needed.
LaunchPad
Deploy a working service structure in minutes
For teams on Jira Service Management who want to stop building from scratch.
What you get
- Pre-built service models (starter set included)
- Structured relationships and ownership models
- Environment scanning and recommendations
- Request flow analysis
- Safe, additive deployment into your existing instance
- Core documentation to install, use, and operate LaunchPad
What it's designed for
- Fast, structured JSM setups
- Replacing ad-hoc CMDB builds
- Establishing ownership and routing early
- Avoiding weeks of schema design
Schema Extensions
Customise the structure you already deployed
For LaunchPad users whose use case extends beyond the standard schema library.
What you get
- A purpose-built schema extension for your specific use case
- Delivered as an importable structure, compatible with LaunchPad models
- Designed to sit alongside standard schemas, not replace them
- One-off deliverable — import, use, own
What it isn't
- Not a consultancy engagement
- Not an implementation project
- We build the structure. You deploy it.
LaunchPad Playbooks
Turn structure into a working operating model
For teams who want to go beyond installation and run ITSM properly.
What Playbooks include
- Governance playbooks (ownership, service modelling)
- AQL cookbook and data optimisation patterns
- ServiceNow → Assets migration guidance
- Integration patterns (AWS, Azure, Tanium, and more)
- CAB and change management models
- Maturity models and KPI frameworks
Playbooks are a separate offering. They are not required to use LaunchPad. They accelerate how effectively you operate it.
Advisory
Short, bounded input when you need it
For teams that want expert perspective without committing to a long engagement.
LaunchPad deploys immediately and does not require a workshop, onboarding programme, or speaking to us.
What it looks like
- Schema review sessions — assess your deployment and identify gaps
- Scoped workshops — half-day or full-day, clearly defined
- Office-hours Q&A blocks
- Post-deployment health checks
What it isn't
- Not multi-week engagements
- Not operating model design projects
- Not implementation work
We provide structure and direction. We don't run your service desk for you.
Four layers, one objective.
Get started
Install from the Atlassian Marketplace. Free for up to 10 users.
Scan your environment. LaunchPad recommends a matching service model.
Install the model in minutes. Structure, ownership, and routing from day one.
